COVID-19 - City Service Updates
City facilities are open with some limitations. Consider contacting departments before planning your visit, check our Staff Directory or look under the "Government" tab for a full listing of department web pages.
You are encouraged to wear a mask/face covering while inside City facilities.
Visit the City’s Special Events calendar and VisitGarlandTX.com for updates.
Utility Customer Service:
The City of Garland Utility Customer Service Department continues to work with customers who have fallen behind on their utility bills. To avoid disruption of service, please contact Customer Service at 972-205-2671 or CustServ@GarlandTX.gov. Representatives are standing by ready to help customers by providing extensions, payment plans or information about utility bill payment assistance programs. Please include your service address and account number in any correspondence.
You can help your neighbors with their utility bills by contributing to Provide Aid in Dollars (PAID). The option to contribute is available on your utility bill. Funds are distributed through the Salvation Army to economically challenged families.
Assistance and other resources:
Several rent and mortgage assistance programs related to COVID-19 are being prepared in conjunction with federal guidelines, as well as medical, counseling and other forms of assistance. Watch our website and social media pages for updates.
GarlandPublic WiFi is now available at all City buildings, including libraries, recreation centers, City Hall, theaters and more. Even while the buildings are closed, the GarlandPublic WiFi coverage extends outside and is available FREE. The terms and conditions, as well as a full list of locations, is available at GarlandTX.gov/WiFi.